Bonus Terms and Conditions
BONUS TERMS AND CONDITIONS
VERSION 16 F
Last Update 29th of April 2019
These Bonus Terms and Conditions (“General Bonus Terms”) apply to all William Hill promotions and competitions offered by us to you (“Promotions”) from time to time and form part of the General Terms and Conditions (“GTCs”) between you and us. Promotions will also have specific terms applicable to them, and we will make those clear to you prior to participating in that Promotion. Any Promotion-specific terms shall form part of these General Bonus Terms.
Except as expressly provided, in the event of any discrepancy or conflict between these General Bonus Terms and any specific promotional terms, then the specific promotional terms shall prevail. By participating in any Promotion, you agree to be bound by these General Bonus Terms.
1.1 The Gaming Operator may from time to time award Bonus Funds or Free Spins to Players (for example a Deposit Bonus of 100% up to a certain amount)
1.2 A list of current bonus/free spin offers is posted in the ‘Promotions Page’ on the Site.
2. BONUS FUNDS
2.1. Where used in any Promotion-specific terms, “Bonus” or “Bonus Funds” mean any funds or equivalent which we have credited to the bonus wallet of your Player Account (the “Bonus Balance”). Bonus Funds cannot be directly withdrawn or paid-out but must be used for the placing of wagers on the Site. Depending on the Promotion, these Bonus Funds may be convertible to real money in your account (the “Cash Balance”) after fulfilling a specific set of terms and conditions within the Promotion (e.g. a wagering requirement).
2.2. “Free Spins” means a Bonus consisting of the right to play games which require no stake.
3. WAGERING REQUIREMENTS
3.1. A wagering requirement means the number of times you must wager the value of a Bonus awarded to you before that Bonus becomes part of your Cash Balance (a “Wagering Requirement”). Until you have met the Wagering Requirements for a Bonus, all winnings from that Bonus will be pending and may not be withdrawn. If you forfeit the Bonus, all Bonus Funds (i.e. winnings relating to that Bonus) will also be removed. The default bonus Wagering Requirement is thirty-five (35) times the amount of the Bonus received. Unless it is stated differently in the specific terms and conditions tailored to each bonus campaign, any winnings obtained from the use of Free Spins are considered Bonus Funds and must be wagered according to the Wagering Requirements applicable to that Promotion before being able to withdraw.
3.2. Each Promotion has promotion-specific Wagering Requirements which will be made clear to you within the Promotion-specific terms.
3.3. It is the responsibility of the Player to ensure that the Player is aware of the promotional terms and conditions at al time.
3.4. You can always check whether you have completed the Wagering Requirement for any active Bonus by visiting the “Active Casino Bonuses” section of your Player Account.
3.5. Casino Games are contributing towards the wager requirement as following:
· Slots: 100%
· Live Dream Catcher 50%
· Other Live Casino: 10%
· All RNG table games: 5%
4. WAGERING ORDER
4.1. When participating in a Promotion, any available Cash Balance on your Player Account will be used to wager first. Bonus Funds are only used once your Cash Balance is exhausted or insufficient to meet the stake.
4.2. Only wagers or bets made using Bonus Funds will count towards the Wagering requirement.
4.3. You may not participate in more than one Promotion at the same time. If you opt-in to a new Promotion at a time when you already have an existing Bonus, the Bonus Funds related to the existing Bonus will be forfeited.
4.4. If a Player attempt to turnover their Casino bonus or use of free spins whilst their Real Money is locked in Pending Sportsbook Bets, this will be considered abuse of promotion and breach of our Terms and Conditions
5.1. You may withdraw your Cash Balance at any time, subject to the GTCs. However, if you withdraw any part of your Cash Balance whilst you still have an active Bonus, you will forfeit any remaining Bonus Balance. Please see the GTCs for the details of withdrawing funds from your Player Account.
6. FAIR USE / BONUS ABUSE
6.1. You must not engage in any activity which is intended to take unfair advantage of a Bonus, including by carrying out any Prohibited Act (as defined in section 7 of the GTCs (Improper Use)).
6.2. If we have reasonable grounds to suspect that a Bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert, then it may withdraw the availability of any Bonus or all Bonuses to that customer or group of customers and/or void any wager funded by the Bonus and remove any winnings from such wager.
6.3. The Gaming Operator reserves the right to withdraw the availability of any Promotion to any customer or group of customers at any time and at The Gaming Operator’s sole and absolute discretion.
7. PROMOTIONAL PLAY RESTRICTIONS
7.1. We impose certain restrictions in the way in which you can wager a Bonus when participating in a Promotion (“Promotional Play Restriction”).
7.2. The type of Promotional Play Restriction that will apply to Bonus will vary according to the type of Bonus offered, but may include such things as:
7.2.1. Maximum or minimum stakes;
7.2.2. Qualifying games or products; and
7.2.3. Restrictions in the patterns of your play.
7.3. The Promotional Play Restrictions which apply to a Bonus will be set in the Promotion specific terms.
7.4. We reserve the right to refuse, rescind or reclaim a bonus and/or any pending winnings from gameplay using the bonus funds if any terms of Section 2 are breached, or if there is evidence that a Player is abusing the promotions or is using the promotion to guarantee profits regardless of the outcome, whether individually or as part of a group.
7.5. Only one account per player is allowed. A Player is not allowed to use another Player’s Account in order to circumvent this restriction and gain more than one bonus/free spin/cash offer. In addition, The Gaming Operator reserves the right to close any Player’s Account and seize any existing funds if The Gaming Operator suspects that any kind of abuse, fraud or other undue usage of the Player’s Account occurs.
7.6. Only video slots count towards Bonus wagering requirements, unless stated otherwise in the promotion or bonus terms and conditions. Some games are excluded from bonus play and the Player is not allowed to wager bonus funds on any of the excluded games. The list of excluded games is available in the Section 7.7.
7.7. Games Excluded from Bonus play:
Abracardabra Midas Gold Arabian Nights Mirror Magic Avalon Monster Wins Aztec Idols Multifruit 81 Big Spinner Multifruit 81 Bork the Berzerker Hack n Slash Mystery Joker 6000 Cash Splash Mystery Reels Casino Win Spin Osiris Castle Builder Ozwin’s Jackpots Cosmic Fortune Persian Fortune Count Duckula Pots O’Luck Dead Or Alive Power Force Heroes Deck The Halls Power Force Villains Devil’s Delight Queen of Riches Diamond Gamevy Railroad Divine Fortune Rainbow Jackpots Dragon Sisters Red Hot Wild Football Champions Cup Reels of Wealth Fortune Gamevy Robin Hood Fortunes of Ra Santas Wild Ride Fortunes of Sparta Secrets of Christmas Fruit Warp Sinbad’s Golden Voyage Golden Sky Lounge Golden Mane Soldier of Rome Gong Xi Fa Cai Spina Colada Good Girl, Bad Girl Star Quest Hall of Gods Super Lucky Frog Hellboy Super Nudge 6000 Holmes and the Stolen Stones Superman Last Son of Krypton Immortal Romance Tetris Jackpot 6000 The Tipsy Tourist Joker 8000 Treasure Nile Joker Pro Triple Red Hot 7s Free Games Jokerizer Tuts twister Keno Vampires Kings of Chicago Vikings of fortune Laser Fruit Wild Circus Leprechaun Goes to Hell Wild Spartans Lucky Little Devil Wild Swarm Lucky Little Gods Wild West Medua II Jackpots Wild Wheel Medusa 2 H5 HQ Winstar Mega Fortune Worms Reloaded Mega Fortune Mobile / Mega Joker / Mega Moolah /
7.8 Sportsbook Bets do not count towards the wagering requirements.
7.9. You are not allowed to place any wagers that exceed the maximum bonus bet size when using bonus money. Max €2 / $2 / £2 / 20 SEK / 20 NOK (or currency equivalent) bonus bet per spin in Casino Slots, €20 / $20 / £20 / 200 SEK / 200 NOK (or currency equivalent) in Live Casino, €20 / $20 / £20 / 200 SEK / 200 NOK (or currency equivalent) in Table Games., unless it is stated differently in the specific terms and conditions tailored to each bonus campaign.
7.10 A player cannot use bonus money to place wagers that cover more than two thirds (2/3) of all possible outcomes on events or games with multiple outcomes.
7.11 The Gaming Operator reserves the right to void winnings as a result of wagering with an active bonus where a value, or part of a value, has been built up by a Player and subsequently activated with a real money deposit. This paragraph shall apply if any part of the value was created with a no-deposit welcome bonus or free spin.
7.12 If a Player uses a proxy server or similar to connect to the Site in order to alter or hide the true identity of the Player or alter or hide the true identity of the Player’s computer equipment, The Gaming Operator reserves the right to void any bonuses and any winnings made while playing with bonus money.
7.13. Withdrawals of winnings gained from a bonus or free spins that originated without making a deposit are capped at €100 (or equivalent in your local currency), except for when specific terms are applied.
7.14. The Gaming Operator reserves the right to expire the bonus money if this is not fully wagered within the specified period. For all customers except Swedish resident customers, the default period is 30 days, 7 days for bonus spins, chat bonus valid 2 days. If you are a Swedish resident customer, the default period is 60 days for all bonuses.
8. SPORTBOOKS BONUS
8.1 These Terms & Conditions apply for all sport bonuses unless otherwise specified.
8.2 When using a bonus bet, the initial bonus bet stake will not be included in any potential winnings.
8.3 All qualifying bets for William Hill sports promotions must be placed using odds of 1.80 or higher.
8.4 Singles and Straight accumulators will only be eligible. System bets such as a Trixie, Yankee, “Lucky” Bet etc. will not be eligible. Bonus bets credited because of a promotion will also require to be placed under the same criteria.
8.5 Bets placed with a bonus bet token will not be eligible for William Hill promotions.
8.6 Bets which are cashed out or partially cashed out are not eligible for William Hill promotions.
8.7 Bonus bets cannot be exchanged for real money or for any other bonuses
8.8 Bonus bets cannot be split. If you choose not to use the full amount of your bonus bet, the remaining amount will be forfeited
8.9 Customers who deposit using Neteller, Paysafe, Skrill or Skrill 1-Tap will not be eligible for any bonus bet offer.
8.10 Gaming Operator reserves the right to, alter, extend, deny or withdraw the bonus offering(s) at any time. No written correspondence will be initiated and Gaming Operator’s decisions are final.
8.11 Any Sportsbook bets made using bonus funds, profit boost, odds boost, risk free bets or Free bets must not be placed on outcomes which are correlated or in opposition to one another. Any hedging of risk by selecting correlated outcomes to ensure a profit with bonus types mentioned above will be considered as a breach of our GTCs
8.12 These Bonus Terms and Conditions may be offered in different language versions reflecting the same principles. However, in case of any discrepancies between the different language versions, the English version shall prevail.